Captis Frequently asked questions

Can you replace the battery?

Yes, the Captis Pulse, Multi and Pulse Lite battery can be replaced. Refer to the Help Centre for more information.

What frequency bands does the Captis support?

The device’s radio in the Captis utilises the 700Mhz Band NB-IoT / LTE-M (aka Cat-M1).

Is pulse count matching required for the NSW Non-urban Water Metering Program?

No, it is not required. The starting meter count is to be submitted as part of the LID certification.

Can the Captis be mounted inside an enclosure?

Yes, the Captis can be mounted inside an enclosed area, however an external LTE antenna must be used. The antenna lead must be routed to an open area where radio signal is less obstructed.

Does the Captis require protection from direct heat?

The Captis has a Manufacturers warranty condition that the device hardware temperature is maintained between -20°C and +50°C. Hence it is recommended to have sort of protection against direct heat.

What is the IP Rating of the Captis?

The Captis has an IP rating of IP68. With regard to waterproofing of the SMA connector, when the SMA connector is securely fastened (finger tight only) to the Captis’ SMA connector, the seal which is enclosed within the connector (on the antenna side) creates a seal against the housing preventing moisture intrusion. Further protection can be added if required by the installer by using a small piece of resin filled heat shrink or self-amalgamating tape to further protect the connector.

Can the Captis battery be replaced?

Yes, the battery can be replaced. For the NSW Non-urban Water Metering Program, there is a requirement for a DQP to revalidate the metering equipment every 5 years for a closed conduit meter and every 12 months for an open channel meter. It is expected that at this time the batteries would be replaced.

Does the Captis support tamper evident seals?

Yes, tamper screws can be fitted to the underside of the Captis device so tamper seals can be installed.